Store Policies

Thank you for visiting Wheel Sport Bicycles. Your satisfaction is very important to us. Please review our store policies and contact us with any questions or feedback. 

Accepted Forms of Payment

We accept cash, Mastercard, Visa, Discover, and American Express.

At this time, we are only able to accept Wheel Sport gift cards in store. 

We also are proud to offer financing though Synchrony. Learn more about Synchrony Financing and visit us to apply today.

"My Wheel Sport" Rewards Program

Start getting the most out of every Wheel Sport purchase you make. As a My Wheel Sport member, you can cash in on exclusive benefits that make shopping with us even more rewarding. Earn points for every dollar you spend in-store or online and redeem them when it's convenient for you. Every $200 in purchases earns you a $10 reward.

Layaways

We require a minimum of 20% down payment and give you 90 days to pay off the layaway in full. No refunds will be given after 30 days of down payment.

Shipping Costs and Delivery Times

Ground Shipping:

  • $7.99 for orders under $50 (oversized items may have additional shipping charges)
  • $11.99 for orders $50-100 (oversized items may have additional shipping charges)
  • $0 for orders over $100 (oversized items may have additional shipping charges)

Ground shipping for standard items typically takes 3-5 business days but may vary based on item's location and availability.

Pickup In-Store: 

  • In-store pickup is always FREE!
  • Please allow 1-2 business days for in stock items, 3-5 business days for items being ordered

Local Delivery: 

  • Local delivery is always FREE!
  • Please allow 1-2 business days for in stock items, 3-5 business days for items being ordered

Returns/Exchanges

Parts, accessories and clothing can be returned within 30 days of purchase, unused in its original packaging. That includes any box and/or tags that the product came with.

Need to return an item? Bring the product back to one of our locations or call us at any location for return label information. The cost of return postage ($5.99 for Standard Shipping, $10.99 for heavy goods, etc.) will be deducted from your refund. 

Additional Return Information:

  • We will refund shipping costs on damaged merchandise or in the case that we shipped the wrong item(s). Otherwise, you are responsible for shipping and packing costs.
  • Used merchandise and Special Orders (see below) cannot be returned.
  • Bicycles cannot be returned; we can, however, issue a store credit.
  • Labor fees are not refundable, i.e., custom built wheels.
  • Returning online orders in-store: we are happy to accept returns of online orders in our retail locations. However, due to the nature of maintaining separate inventories, refunds can not be applied until the item is routed back to the web warehouse, which takes 2-3 days.

Special Orders

If we do not have the gear or components that you need in stock at our store, we'll happily order them for you with a 50% deposit. All sales are final on special order items.